Privacy Policy

This Privacy Policy describes how 9Pokies, licensed under Curacao eGaming, collects, uses, and protects your personal information when you access our online casino services. We are committed to ensuring the privacy and security of our players’ data in compliance with applicable data protection and gambling regulatory standards relevant to Australia.

Information We Collect

When you register and use our services, we may collect the following types of personal data:

• Registration Data: This includes your name, date of birth, address, contact number, and email address. Providing accurate information is essential for account management and compliance with KYC (Know Your Customer) regulations.

• Payment Details: We collect information related to your payment methods, such as credit card information or e-wallet details. This data is vital for processing transactions and ensuring secure payments.

• Technical Logs: We automatically collect technical data such as your IP address, browser type, and operating system. This information is crucial for system administration and helps us to improve our services.

• Cookies: Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and track usage for performance analysis.

Purpose of Data Usage

The information we collect is used for several important purposes, including:

• Account Management: We utilize your data to create and maintain your account, facilitating your access to our online pokies and other features.

• Marketing Communication: With your consent, we may send you promotional materials and updates regarding our services. You have the option to opt-out of marketing communications at any time.

• Anti-Fraud Checks: Your personal information helps us detect and prevent fraudulent activities, ensuring a safe gaming environment.

• AML Compliance: We are committed to complying with Anti-Money Laundering regulations. Your data may be used to verify your identity and monitor transactions for suspicious activity.

• KYC Procedures: To comply with legal requirements, we may need to verify your identity, age, and other personal details through KYC processes.

Data Sharing

We may share your personal information under the following circumstances:

• Payment Providers: Your data may be shared with payment processors to facilitate transactions and ensure secure payments.

• Verification Partners: We may disclose your information to third-party verification services to comply with KYC and AML regulations.

• Regulatory Authorities: We may be required to share your data with governmental or regulatory bodies as mandated by law.

User Rights

You have several rights regarding your personal data:

• Access to Personal Data: You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data upon request.

• Request for Deletion: You can request the deletion of your personal information at any time, provided that it does not conflict with legal obligations or ongoing investigations.

• Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

To exercise these rights, please contact our support team.

Cookie Policy

Our website uses both essential and analytical cookies to enhance functionality and improve performance:

• Essential Cookies: These cookies are necessary for the operation of our website. They enable you to navigate the site and use its features, such as accessing secure areas.

• Analytical Cookies: We use these cookies to collect information about how users interact with our website. This data helps us analyze website performance and improve user experience.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our services.

Data Security

We implement a range of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server environments. We conduct regular reviews and updates to our security practices to ensure the highest levels of data protection.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Policy on our website. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact our support team. We are committed to addressing your inquiries and ensuring your privacy rights are respected.

This Privacy Policy is effective as of the date published on our website and is subject to regular review. By using our services, you acknowledge that you have read and understood this Privacy Policy.